Key takeaway
Key RBI rules every borrower should know. Always refer to rbi.org.in for the latest circulars.
Which RBI rules protect loan borrowers?
- Fair Practices Code requires clear disclosure of rates, fees and terms
- Key Fact Statement (KFS) with the all-in cost must be shared before signing retail and MSME loans
- No foreclosure charges on floating-rate loans to individuals for non-business purposes
- Original property documents must be returned soon after loan closure
- Digital lending rules require loans to be disbursed to and repaid from the borrower's own account
Where can I complain about a bank or NBFC?
First complain to the lender's grievance officer. If unresolved within 30 days, or you are unhappy with the reply, file a complaint under the RBI Integrated Ombudsman Scheme at cms.rbi.org.in.
How do I check if a lender is genuine?
Check that the bank or NBFC appears on the RBI website. Report unauthorised lenders on RBI Sachet. Never pay "processing fees" upfront to an unknown agent.
Frequently asked questions
It is a free, single grievance redressal mechanism for customers of banks, NBFCs and other RBI-regulated entities, accessible online at cms.rbi.org.in.
Sources & editorial policy
Content is researched from official sources such as the Reserve Bank of India (RBI), credit bureaus and lender websites, and reviewed periodically. Rates and charges change often – always confirm the latest terms with the lender.